Privacy Policy

At  Synapse CDC , accessible from https://synapsecdc.com/, we prioritise the privacy of our visitors. This Privacy Policy outlines the types of information we collect and how we use it.

If you have any questions or require further information about our Privacy Policy, please don’t hesitate to contact us.

This Privacy Policy exclusively applies to our online activities and pertains to information collected from visitors to our website. It does not extend to information collected offline or through channels other than this website.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We may request personal information for specific purposes, clearly communicated at the point of collection. This may include the child’s name, age, parent/guardian contact information, email address, phone number, and any other details voluntarily provided.

If you contact us directly, we may receive additional information such as your name, email address, phone number, the contents of your message or attachments, and any other information you choose to provide.

How We Use Your Information?

We utilise the information collected in various ways, including but not limited to:

  • Scheduling and managing appointments for children’s mental health services.
  • Providing, operating, and maintaining our website.
  • Enhancing, personalising, and expanding our website’s features and functionality.
  • Understanding and analysing how visitors interact with our website.
  • Developing new products, services, features, and functionality.
  • Communicating with parents/guardians directly for appointment reminders, updates, and necessary information related to their child’s mental health care.
  • Ensuring the safety and security of our services and preventing fraudulent activities.

Log Files

CDC follows standard practices in using log files. These files capture visitor information when accessing our website, including IP addresses, browser types, Internet Service Providers (ISPs), date and time stamps, referring/exit pages, and possibly the number of clicks. This data is used for analysing trends, administering the site, tracking user movements, and gathering demographic information. It is not linked to personally identifiable information of children.

Third Party Services

We may engage third-party service providers to assist with various aspects of our operations, such as appointment scheduling or website analytics. These providers may have access to your personal information but are obligated not to disclose or use it for any other purpose.

User Rights

CDC respects user rights under applicable data protection regulations. Parents/guardians may have the right to:

  • Request access to their child’s personal data.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of personal data under certain conditions.
  • Request restriction of processing under certain conditions.
  • Object to processing of personal data under certain conditions.
  • Request data portability under certain conditions.

 

If you wish to exercise any of these rights on behalf of your child, please contact us. We will respond to your request within one month.

Children's Information

Protecting children’s online privacy is a priority for us. Synapse CDC does not knowingly collect Personal Identifiable Information from children under the age of 13 without verifiable parental consent. If you believe your child has provided such information on our website without consent, please contact us immediately, and we will promptly remove it from our records.